Player support
Survival Games Ltd player support
Tell us what happened — the form below prepares an email with everything our team needs to help you faster.
Player support
Bugs, purchases, progress, gameplay questions — for players of any of our games.
support@survivalgamesstudio.comFrequently asked
How do I restore my purchases?
On iOS, open the game, go to the in-game store and tap Restore purchases (purchases are tied to your Apple ID). On Android, purchases restore automatically when you sign in with the same Google account; if they don't, contact us with your order number from Google Play.
How do I manage or cancel a subscription?
Subscriptions are managed by the stores, not by us. On iOS: Settings → your name → Subscriptions. On Android: Google Play → profile → Payments & subscriptions. Cancelling stops the next renewal; the current period stays active.
The game crashes or won't load. What should I do?
First, make sure the game and your system are updated to the latest version and restart the device. If the problem stays, email us using the form — please include your device model, OS version and app version so we can reproduce the issue.
My progress disappeared. Can it be recovered?
Contact support with your player ID or nickname, the game, and the approximate date you last played. The more detail you give, the higher the chance we can help.
How do I make a privacy request (data access or deletion)?
Email support@survivalgamesstudio.com with the subject "Privacy request". The full policy is in our Privacy Policy.